Privacy Policy

POLARIS Laboratories, LLC

Our Commitment to Your Privacy

Your privacy is important to us. To protect your privacy to the best of our ability, POLARIS Laboratories provides this explanation of our information practices so that you understand how to make informed choices as to how POLARIS collects and uses your personal information. It is our intent to make this notice easy to find as well as easy to understand.

It is our hope that our responses to the following frequently asked questions about customer privacy will provide you with the confidence and security you seek in doing business with a professional fluid analysis service provider.

How Do You Use the Information Collected at www.polarislabs.com?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use these cookies to monitor customer traffic patterns and site usage so that we can develop a functional, customer-friendly site design and layout. By showing us how and when customers use our site, cookies show us which areas are popular and which are not.

Our cookies do not collect personally identifiable information. We may use cookies to speed navigation, provide you with custom-tailored content and track data such as total number of visitor, pages viewed, etc. Most browsers are initially set to accept cookies but, if you would prefer, you can set yours to refuse them.

Any email or contact information you provide to POLARIS is considered strictly confidential and will be used by POLARIS only to communicate with you. This information may be used to send you informational or promotional direct mail or email communications. However, if at any time you do not want to receive these communications or choose to receive only certain types of information from POLARIS, you may contact POLARIS or opt out of an email send by clicking on the “Unsubscribe” link and your communication status will be modified to respect your request.

What is your policy if I link to a third-party web site?

When you click on links and/or ad banners on the POLARIS website that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, POLARIS cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.

Will POLARIS Release My Information?

POLARIS will only release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of POLARIS our users, or others. POLARIS will not release your information to any third party for marketing or promotional purposes or under any other circumstances.

How Do I Change or Correct My Information?

You may manage the receipt of any POLARIS email communication by clicking “Unsubscribe” and designating the electronic publications you would like to receive or requesting removal from all electronic lists. If you do not indicate a preference for receiving POLARIS mailings when your account is set up initially, you may request that changes or corrections be made to the account information we have on file for you. Click on Contact Us at www.polarislabs.com and fill out the form or contact our Customer Service Department at 1-877-808-3750.   

Problem Resolution

If problems arise, users may contact POLARIS by email, or by contacting our Customer Service Department at 1-887-808-3750.

Your Consent

By using our web site, you consent to the collection and use of your information by POLARIS according to the provisions stated herein. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. These terms are subject to change. This privacy policy was last modified on December 09, 2008

How Do You Use Information Collected by Phone, Fax or Mail?

This information will be used to communicate test results and analysis and other account-related data as well as educational and promotional information unless you indicate otherwise. You have the opportunity to opt-out of any email communication by clicking on “Unsubscribe,” or you may request that your account be “earmarked” for exclusion from any of our mailings.

Data Protection

To maintain POLARIS Laboratories’ ISO 17025 A2LA accreditation, our Quality System mandates the execution of a written procedure for maintaining, protecting and updating customer records and data. Therefore, customer account information maintained within POLARIS’ Laboratory Information Management System (hereafter referred to as LIMS) is protected by anti-virus software that is installed on all servers, workstations and personal computers within the POLARIS Laboratories domain. This software performs hourly downloads to assure current file definitions are in place for virus and worm protection. POLARIS servers and routers contain firewalls that ensure protection of the data and records area of these systems. These firewalls are accessible through username and domain name passwords. Servers storing critical files are checked for virus infection nightly.

System Maintenance

Manual system validation and disk integrity checks are run every 45 days by authorized POLARIS Information Systems personnel. Operating system and specific software upgrades are checked and monitored during system validation. Data integrity and consistency are verified weekly through a restoration of backups to ensure full data retrieval and restoration. Visual server, workstation and PC inspections are performed routinely to confirm optimal system functionality and performance and to eliminate file and/or data corruption.

Data Security

Protected partitions exist on all servers, workstations and personal computers. For auditing purposes, all POLARIS personnel connected to the LIMS and domain servers are given privileged access by unique usernames and passwords according to organizational position. Personnel are granted access only to those areas needed to perform daily job functions. Administrative accounts are limited to authorized system administrators, the Chief Information Officer and the Chief Science Officer exclusively.